Privacy notice

This notice explains what we do with the details you give us on healthuk.health, who sees them, where they are stored and what your rights are.

Last updated 29 October 2026

Who we are

HealthUK is the UK Health Hub, a hub in the YEKai care network. It is an independent coordination hub. It is not a healthcare provider and is not part of the NHS. HealthUK is operated by A1 OMNI CHANNEL LTD (trading as YEKai.), 8B Accommodation Road, Golders Green, London NW11 8ED. You can contact us about this notice at info@healthcy.health.

What we collect

• Your name, surname, email address and telephone number, when you sign up.
• Your shortlist of clinics and doctors, if you save one when you sign up.
• Basic technical information, such as your IP address, held in our hosting logs for security and fixing faults.
• Anonymous visit counts. We use Vercel Web Analytics, which counts visits without using cookies.

Please do not send medical information through the forms on this website. You share records and documents inside the patient portal, after you have created your account.

Why we use your details

We use your details to create your patient account, email you an activation code, and contact you about your account and your shortlist. We rely on your consent, which you give when you tick the box on the sign-up form. You can withdraw it at any time by emailing us.

Who sees your details

• The HealthUK and YEKai team, to set up your account and reply to you.
• The YEKai patient portal, where your account and your records are held.
• Our service providers, who handle your details on our behalf: our website host (Vercel) and our email provider.
• Clinics and doctors you choose, and only when you choose them and give your permission in the patient portal.

We do not sell your details or use them for advertising.

Where your details are stored

The patient portal and its records are hosted by YEKai on a server in Cyprus. When you sign up on this website, your details pass through our website host and our email provider on their way to the portal. Both are based in the United States and may handle your details outside the UK and Cyprus. Your shortlist is also kept in your own browser, on your device.

How long we keep them

We keep your sign-up details while your account is open, and for as long as the law requires afterwards. If you ask us to delete your details and we are allowed to, we will.

Your rights

You can ask us for a copy of your details, ask us to correct or delete them, ask us to limit or stop using them, ask for them in a portable format, and object to how we use them. Email info@healthcy.health and we will reply in writing.

If you are not happy with how we handle your details, you can complain to the Information Commissioner's Office in the UK (ico.org.uk) or to the Office of the Commissioner for Personal Data Protection in Cyprus (dataprotection.gov.cy). We would like the chance to put things right first, so please see our complaints page.

Cookies

See our cookie policy.

Changes to this notice

We will update this page if we change how we use your details, and show the date at the top.